For ClamXAV 2, the link will resemble the following: You will notice that the link differs for versions 2 and 3 of the app. The easiest way to activate the app is to forward this email to the Mac you just installed ClamXAV on and click the activation link within. Your order confirmation email contains an activation link which will automatically open ClamXAV and activate the app by applying your subscription details. We’ve tried to make this process as easy as possible and there are three ways activation can be performed. If you are using OS X 10.10 (Yosemite) or higher, you will need to use ClamXAV 3:Īfter installation, your next step is to activate the app using the details in the order confirmation email you received after purchasing a subscription. If you are using OS X 10.9 (Mavericks) or below, you will need to download ClamXAV 2: But how do you go about installing and activating the app on your additional Macs?įirstly, you will need to choose the correct version of ClamXAV based on your version of macOS (formerly OS X). Similarly, ClamXAV’s Family Pack allows you to install and activate ClamXAV on up to nine Macs. I might leave it for a few days, then re-install ClamXAV and see if things start up again.With a ClamXAV for Home subscription, you can install and activate ClamXAV on up to three Macs in your household. So ClamXAV may not be the cause of the panic, but might it be the cause of something else that is then causing the panic? Which may all be correct, but my panics always reference clamd as the panicked task, and it's been stable since I uninstalled it. Above all, I suggest that you speak to Apple Support regarding this, as your Mac is new and it's not infeasible that a firmware issue relating to the M1 is the reason why this is happening." The panic log should also include details of the last loaded kernel extension, I suggest you check for this and unload that extension to see if that helps. This is known as a backtrace and is similar to how stack traces work (if you're familiar with them). This does not mean that clamd is responsible for the panic, it means that it was the last task that the kernel was handling when the panic occurred. In the panic log excerpt that you've attached, clamd is stated as the panicked task. If the kernel is panicking due to third party software, this is something Apple needs to address, and you should report it to them. The kernel is purposefully isolated from regular applications (such as ClamXAV) in order to prevent kernel panics occurring as a result of third party software. Since we do not use kexts in ClamXAV, none of our code runs at the kernel level. ClamXAV does not make use of any kernel extensions, therefore ClamXAV (including our process clamd) cannot be solely responsible for a kernel panic. "Firstly, kernel panics are generally caused by hardware issues with your Mac, or, issues with third party kernel extension (kexts) - usually in the form of device drivers or similar. I've uninstalled ClamXAV and things seem to have been stable for about a day and a half. Several kernel panics per day where machine freezes for about 5-10 seconds (cursor won't move, no input or output) then a flash of pink screen before machine seems to partially restart and I have to log in again.
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